limela.blogg.se - Settign up greatting and ring groups in skype for business

To set up your calendar schedule including work hours, see Change your work hours and days in Outlook or Change your Calendar work days and the start of your week.Learn how to set up call queues in Microsoft Teams. SETTIGN UP GREATTING AND RING GROUPS IN SKYPE FOR BUSINESS HOW TO Call queues provide a greeting message, hold music, call redirecting, and other features.Ĭall queues route callers to people in your organization who can help with a particular issue or question.

Music while people are waiting on hold in a queue.Ĭalls are distributed one at a time to the people in the queue, who are known as agents.

Call routing - in First In, First Out (FIFO) order - to agents.

Handling options for queue overflow and timeout.īefore you follow the procedures in this article, be sure you have read Plan for Teams auto attendants and call queues and followed the getting started steps.

What's new for call queues in the past 6 months Add a greeting message (Text to Speech (TTS)) is now supported for the call queue main greeting.Skip voicemail system message controls are now exposed when routing to shared voicemail, which also applies to Add a greeting message prompts.

The steps to set up a call queue includes:

The steps outlined in the article create call queues using the Teams admin center. Follow these steps to set up your call queue Step 1: General info Step 1: Set up general information For instructions to create call queues using PowerShell, see Creating call queues with PowerShell cmdlets. To set up a call queue, in the Teams admin center, expand Voice, select Call queues, and then select Add. Type a name for the call queue in the box at the top. Under Resource accounts, click the Add button to add a resource account for this call queue.On the Add accounts pane, search for the resource account to add.Select the Add button next to the resource account you want to assign to this call queue.SETTIGN UP GREATTING AND RING GROUPS IN SKYPE FOR BUSINESS HOW TO.